Critical Conversations Equipment for Speaking When Stakes Are Higher, 2nd Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

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